WS & Company Ltd. will, upon request, provide or arrange for the provision of, accessible formats and communication supports for persons with disabilities in a timely manner, with considerations for the person’s accessibility needs due to disability.

WS & Company Ltd. will consult with the person making the request in determining the suitability of an accessible format or communication support.

WS & Company Ltd. will also notify the public about the availability of accessible formats and communication supports.

Feedback Process

Individuals who wish to provide feedback on our services and facilities provided to people with disabilities can be submitted through various alternate methods.

All feedback can be submitted:

• By email to accessibility@wsandcompany.com
• By telephoning the Our Support office (416-754-9800)
• In person or by mail at Our Support office location (138 Nugget Avenue, Toronto, Ontario, M1S 3A7, Canada), Monday – Friday, 9:00 a.m. – 5:00 p.m.

Individuals that provide formal input will receive acknowledgement of their feedback, along with any resulting actions within a reasonable period of time upon receipt. Whenever possible, concerns and complaints will be addressed immediately, or the individual will be provided an update on the steps required along with a timeline on how their feedback may be addressed.

Our feedback procedures aim to fulfill service delivery expectations and accommodate the needs of individuals with disabilities.